Frequently Asked Questions


Q: How long does shipping usually take?

A: Normal shipping time is 3-5 business days for domestic shipments. International shipments may take up to 7-10 business days not counting holidays and weekends. If your item is not received during this time frame please email us and we will provide tracking information.

Q: Do you make custom pins?

A: Although we do make collaborative pins, we do not offer individual custom services. Any collaborative requests should be sent to pindropnyc@gmail.com so that we can assess your design and discuss pricing and quantity requirements for custom designs.

Q: Do you restock styles after they are sold out?

A: Unfortunately we do not restock any styles once they are sold out, we do plan on remastering past designs in different sized molds and with different cast materials.

Q: I received my package, but I am missing an item or my item is damaged, what do I do?

A: Please send us an email to pindropnyc@gmail.com as soon as possible and we will work with you as best as we can to resolve any issues.