Frequently Asked Questions
Q: How long does shipping usually take?
A: Normal shipping time is 3-5 business days for domestic shipments. International shipments may take up to 7-10 business days not counting holidays and weekends. If your item is not received during this time frame please email us and we will provide tracking information.
Q: Do you make custom pins?
A: Although we do make collaborative pins, we do not offer individual custom services. Any collaborative requests should be sent to email@example.com so that we can assess your design and discuss pricing and quantity requirements for custom designs.
Q: Do you restock styles after they are sold out?
A: Unfortunately we do not restock any styles once they are sold out, we do plan on remastering past designs in different sized molds and with different cast materials.
Q: I received my package, but I am missing an item or my item is damaged, what do I do?
A: Please send us an email to firstname.lastname@example.org as soon as possible and we will work with you as best as we can to resolve any issues.